Netflix subscribers have been warned not to fall for a new set of convincing fake emails asking them to update their payment details. The scam emails say they are from the streaming service but are in fact from criminals trying to steal your money. The message currently circulating reads: "We're having some trouble with your current billing information."We'll try again, but in the meantime, you may want to update your payment details."There is a red button telling you to "Update Account now" at the end of the message.
This link takes you to a fake designed to look like Netflix but in fact, run by scammers. An urgent warning has been issued about the email by the Federal Trade Commission, a US government agency that told consumers not to "take the bait"."Scammers use your information to steal your money, your identity, or both," it reads. They also use phishing emails to get access to your computer or network."If you click on a link, they can install ransomware or other programs that can lock you out of your data."The FTC offers the following tips to beat scams, telling Netflix users that before they click on a link or share any personal information they should.
See what it"s about. If you have concerns about the email, contact the company directly. But look up their phone number or website yourself. That way, you’ll know you’re getting the real company and not about to call a scammer or follow a link that will download malware.
Look Closer. While some phishing emails look completely legit, bad grammar and spelling can tip you off to phishing. Other clues: Your name is missing, or you don’t even have an account with the company. In the Netflix example, the scammer used the greeting: “Hi Dear". Listing only an international phone number is also suspicious.
Report phishing emails. For Netflix, forward the message to phishing@netflix.com In the UK you can report messages to Action Fraud here